A. Match the words in column A with their meanings in column B.
Column A column B.
a. nightmare iii. treatment using drugs
b. pediatric ii. a thing that is regarded as more important than others
c. intravenous iii. a very unpleasant or frightening experience
d. priority iv. relating to the medical care of children
e. medications v. into or connected to a vein
f. confidante vi. in need of special care, support, or protection
g. deprivation vii. very bad or unpleasant
h. vulnerable viii. the lack of something considered to be a necessity
i. dreadful ix. a person with whom private matters and problems are discussed
Answer:
a. nightmare - iii. a very unpleasant or frightening experience
b. pediatric - iv. relating to the medical care of children
c. intravenous - v. into or connected to a vein
d. priority - ii. a thing that is regarded as more important than others
e. medications - iii. treatment using drugs
f. confidante - ix. a person with whom private matters and problems are discussed
g. deprivation - viii. the lack of something considered to be a necessity
h. vulnerable - vi. in need of special care, support, or protection
i. dreadful - vii. very bad or unpleasant
B. Write True for true and False for false statements.
a. The sender of the letter was happy with the service of the health workers. True
b. The staff of different departments in the hospital had harmonious relationships with each other. False
c. The hospital staff were concerned with the requirements of the sick child. False
d. The staff of the hospital shared their personal feelings with the writer. True
e. The chart was unclear about the patient's gender. True
f. The author took the mistakes of the health workers normally. False
g. The writer seems to be more sincere in her duty than the hospital staff. True
C. Answer the following questions.
a. What was the nightmare for the author?
The author's nightmare was that her nine-week old baby developed an extremely high fever and needed to be admitted to the hospital.
b. What do you think the main purpose of this letter is?
The main purpose of this letter is to express the author's appreciation for the skilled care their baby received, while also highlighting areas where the hospital staff could improve to better prioritize patient care and communication.
c. According to the author, what was the main weakness of the hospital staff?
According to the author, the main weakness of the hospital staffs was their tendency to complain about each instead of focusing on the care of the patients.
d. Did the nurses really say "your daughter is not a priority"? Why did the author think so?
It is not clear whether the nurses actually said "your daughter is not a priority." The author inferred this meaning from the nurses' statements of being busy, which made the author feel like their baby was not a priority.
e. What do the patients and their families expect from the health workers?
Patients and their families expect health workers to prioritize their care and effort to restore patients' health first.
f. List the questions that the author was asked frequently in the hospital.
The questions that the author was asked frequently in the hospital are:
i. Was she premature?
ii. Was you delivery normal?
g. Why did the health workers make gender error about the author's daughter?
The health workers made a gender error about the author's daughter because they referred to the baby as male despite her being female. They might have been made this mistake due to sloppiness or lack of attention to detail.
h. According to the author, how do people perceive the career of health workers.
According to the author, people perceive the career of health workers as not glamorous, but as a profession where workers want to help sick people get well. Patients and their families expect health workers to live up to this ideal and provide compassionate and effective care.
D. If you become a health worker in the future, what would be your priority? How would you treat your patients and their families? Discuss with your friends.
If I became a health worker, my priority would be to provide the best possible care to my patients ensuring that they feel respected, listened to, and supported. I would endeavor to establish a positive and empathetic relationship with my patients and their families, as I believe that communication and trust are crucial in the healthcare field. To achieve this, I would always introduce myself to patients and their families and explain my role in their care. I would also listen carefully to their concerns and questions and address them in a compassionate and informative manner. I would keep them informed about their condition and treatment options, and involve them in the decision-making process as much as possible.
I would also make sure to take care of my patients and their families with dignity and respect, and be sensitive to their cultural, religious, and personal beliefs. I would be aware of their privacy and confidentiality and ensure that their medical information is kept secure. Finally, I would work collaboratively with other healthcare professionals, including doctors, nurses, and support staff, to ensure that my patients receive in time and complete care. I would treat my colleagues with respect and professionalism and work together to achieve our shared goal of providing the best possible care to our patients.

2 Comments
nice
ReplyDeletethanks for note
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